Good communication is essential for justice. A large majority of evidence in criminal legal cases comes from people’s words: The words of a person harmed, the words of people that saw, the words of the person accused. The story of a crime must be heard by a police officer, who must communicate that story to…

“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.” Margaret Mead: Anthropologist 1901-1978. Engaging training is just as important as engaging your service-users! We can all do better. We communicate every day, but how much do we really hear? Noticing what someone…

We do better by knowing what works and what doesn’t. Any good business/service understands its data and processes and those which do not, waste much effort, money and time to achieve the same goals. Understanding the impact that policies and procedures have on vulnerable individuals is important, as it lets us know if those policies…